Adobe: Access Denied Error Message. Error Causes This can be caused by several factors, listed in order of frequency Cause: The "sign in" button in the top-right corner of Adobe Acrobat Pro was clicked.
This Sign In button is for cloud services for which Duke is not licensed, and therefore access is actually denied to that even though the application should still be fully functional.
Solution: If you receive this error message, it is best to make sure that you can sign in properly. That process is for Creative Cloud entitlements only. Privacy Policy. Online Help. Only if upgrading the free Adobe Reader to the version containing the fix is not an option , disable protected mode by completing the following steps: Within Adobe Reader, clear the Enable Protected Mode at startup check box: If you have a PDF document open, right-click within the document, then click Page Display Preferences.
In the Categories pane of the Preferences dialog box, click General , then clear the Enable Protected Mode at startup check box. Close and the reopen Reader. If you're using Active Directory, you can push it out via Group Policy. Share Article. On a scale of , please rate the helpfulness of this article 1 2 3 4 5.
Not Helpful. Legal Notices Online Privacy Policy. Download the Creative Cloud desktop app Search. Learn how to download and install the Creative Cloud desktop app.
How to download the Creative Cloud desktop app. Double-click the downloaded file to begin installation:. Follow the onscreen instructions to complete your installation.
Note: The Creative Cloud desktop app always installs in the default location. Problems installing? Try alternative download links. If you still have trouble downloading or installing, you can try using a direct download link.
Follow the instructions below for your operating system:. Download the installer for your version of Windows:. Windows 10 version and later bit. Windows 10 versions below bit.
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